- Shipping & Returns
We welcome you to the shipments & returns policy of vapeandlite.co.uk! All product descriptions, prices, images etc. are integrated in good faith to the best of our knowledge. If you find any errors in any of the product description or price we request you to kindly bring into our learned team’s knowledge so that the same can be verified.
All products sold by vapeandlite are guaranteed for 14 days refund. If you are not satisfied with your order then please contact us to arrange a return and or refund within 14 days from receipt of delivery. If there is any loss during the transit process then you need to notify us within 2 days of delivery with a photo clicked of the damaged product. The product can only be returned if it has not been used after causing damage.
The customer will be liable for the cost of return of the product. We may refund this cost at our discretion after assessing the returned product.
We send parcels with a signature required, if no signature required is authorized by the customer we take no responsibility for any kind of outcome with the delivery. The potential outcome may include theft, forgery, damage, fire etc. any one or more. We also send parcels by 2nd class riyal mail where signature is not required & you can go with this delivery option too.
Our products are top quality and are accompanied with a minimum of 3 month manufacturer’s warrantee period. After the warrantee period gets elapsed our service team will review & resolve any kind of issues that may occur. Our support services are top notch & we promise to provide our customers with utmost care and swiftness.
If you order before midday then your order will be dispatched the next day. We deliver within 3-4 business days shipped by Royal Mail. Please note that standard delivery may take longer in certain rural areas.
An automated confirmation email will be sent to you confirming receipt of your order when you make an order with us. Tracking number will be mailed to you once the goods are dispatched.
If the delivery address is of your home then make sure that someone is available to accept your order at home. We also entertain the PO BOX delivery addresses.
In case of any query you can contact us on UK 0333 011 8090, AUS 02 9191 6325 or email us on firstname.lastname@example.org